Privacy Policy for Kwanch Farms
Effective Date: 15/05/2025
Last Updated: 13 October 2026
Website: https://kwanchfarms.com
At Kwanch Farms, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, products, and services.
1. Information We Collect
We collect information from you when you:
- Browse or use our website
- Place an order for products or services
- Register for apiary training
- Subscribe to newsletters or promotions
- Contact us via forms or customer support
The information we collect includes:
- Personal Information: Full name, email address, phone number, billing/shipping address
- Payment Information: Processed securely through trusted third-party payment gateways (we do not store card details)
- Order History: Product purchases, training bookings, and service requests
- Device and Usage Information: IP address, browser type, referring site, pages visited, time spent
2. How We Use Your Information
We use your data to:
- Process and deliver your orders
- Provide training confirmations and updates
- Communicate about your orders, inquiries, or support needs
- Improve our website functionality and customer experience
- Send you newsletters, updates, and promotional offers (only with your consent)
- Comply with legal obligations and internal business operations
3. Sharing of Information
We do not sell or rent your personal information. However, we may share data with:
- Service Providers: For payment processing, delivery logistics, and IT support
- Regulatory Authorities: If required by law or to protect our legal rights
- Marketing Tools: For email marketing and customer engagement, only where permitted
All third parties are required to handle your data with confidentiality and in compliance with applicable laws.
4. Cookies and Tracking Technologies
We use cookies and related technologies to:
- Understand user behavior and preferences
- Improve website performance and marketing
- Remember your cart and login preferences
You may disable cookies via your browser settings, though this may affect certain site features.
5. Data Security
We implement appropriate technical and organizational measures to protect your information. While we take reasonable steps, no system is entirely immune to risks. Please safeguard your login credentials.
6. Your Rights
You have the right to:
- Access and correct your personal data
- Request deletion of your information
- Opt out of marketing communications
- Object to data processing under certain circumstances
To exercise your rights, contact us at chriskwandahor@kwanchfarms.com.
7. Children’s Privacy
Kwanch Farms does not knowingly collect data from children under the age of 13. If you believe we have inadvertently done so, please contact us to delete the information.
8. Third-Party Links
Our site may contain links to external websites. We are not responsible for their content or privacy practices. Please review their privacy policies before submitting any personal data.
9. Changes to This Policy
We may update this policy periodically. All changes will be posted on this page with an updated “Effective Date”. Continued use of our services implies acceptance of the revised policy.
10. Contact Us
For any questions or concerns about this Privacy Policy, or to exercise your rights, contact:
Kwanch Farms
Salem Estate, Plot B27, Malejor, Oyibi, Ghana
Privacy and customer enquiries: chriskwandahor@kwanchfarms.com
Website: https://kwanchfarms.com
11. Delivery Location and Payment Information
When you request delivery, we use your delivery address, selected town or area, and other location information you provide to check delivery coverage, provide available delivery fees or quotations, arrange delivery, and communicate with you about your order. We may share the relevant name, telephone number, address and delivery instructions with the delivery service handling your order.
Payments made through our checkout are processed by third-party payment services, including Redde where selected. Those providers may collect payment details and return transaction references, payment status and related information that we use to reconcile your order. We do not ask customers to send full card details through our contact forms, email or chat.
12. Data Retention and Ghana Privacy Rights
We keep personal data only for as long as reasonably needed to provide products and services, maintain necessary order and accounting records, resolve disputes, protect the website, and meet applicable legal requirements. You may contact us to ask how long particular records are retained and to request access, correction or deletion where applicable.
Our handling of personal information is subject to applicable Ghanaian laws, including the Data Protection Act, 2012 (Act 843). To make a privacy request or ask about marketing preferences, please email chriskwandahor@kwanchfarms.com. Requests will be reviewed in line with applicable rights and record-keeping obligations.